Voice Agent Job Description

Work for one of the world's leading providers of technology and communications services, transforming the way they connect around the world.

o Deliver a positive experience that solves customers' challenges in one call.

o Work to resolve issues by providing accurate information to all customers according to their needs, inquiries, or complaints.

o Help to drive sales of products and services that will keep them happy and connected.

o Learn and uncover customers' needs by creating connections and asking the right questions.

o Position product insights and solution recommendations to provide customers with a complete top solution.

Mandatory requirements:

- Conversational English level (B2 or above)

- High school diploma, GED or equivalent.?

- Willingness to work on site. (north CDMX)

- Schedule availability.

- Willingness to complete and pass a background check verification.

Desirable requirements:

- Experience promoting and/or selling products and services.

-Experience resolving customer issues and billing.

-Customer service experience.

-Demonstrated experience communicating with customers to find solutions.

- Any call center experience.

OFFER:

(This is an approximate of 18K mxn monthly before the taxed deduction)