This is a remote position.

Are you a soon to be graduate, looking for real world professional experience? Passionate about the fast pace of innovation in this field, including cloud computing, support services and Microsoft 365? Do you enjoy learning in a high-performance environment?

At Team Venti we check all those boxes and more. We are in search of top students who have the attitude and aptitude to take their classroom learning into the real world. Team Venti interns participate in an accelerated six-month mentorship program that allows them to experience professional life via working on our Technical Support and Unified Communications teams, the tasks assigned are critical to our clients´ success.

Who we are:

We are located in Austin, Texas, with an international presence in countries such as Canada, Mexico, USA among others, helping our clients achieve successful business outcomes through the smart implementation and support of Microsoft Cloud offerings.

On a day-to-day basis you will be:

• Implementing our call analytics and voice solutions through Microsoft Teams
• Participating in the onboarding process for new customers
• Testing and creating new products and services for customers
• Giving IT support to client administrators and end-users, focusing on Teams phone services, support and configuration changes. This includes configuring their phone numbers, testing the lines, and making sure they are properly registered on our servers. Communication may be through phone, email or chat
• Collaborating with other team members to ensure customer success before and after sales
• Handling ticket requests

Working hours: office hours Monday to Friday (8AM-5PM CST)

Qualifications and Competences:   

• Recent university diploma or students graduating in 2024 (IT, Systems Administration, or similar)
• Strong English verbal and written communication skills
• Self-managed, organized, and technically curious
• Possesses strong problem-solving and technical leadership skills
• Interest in learning more about Microsoft Services such as Teams, Microsoft Exchange, Direct Routing, and more.

The position is mainly to learn about telephony services and other apps through Microsoft Teams, like Call Analytics, Contact Center, SMS; but also learn about Microsoft 365 cloud services.

No experience is required but would be nice to have any experience with cloud technologies or technical support.

Being able to work in a quiet space with access to a computer and headset in good working conditions.

Benefits:

?

• Do you want to work in a remote-first company and grow your career with us, we are currently offering benefits such as:
• Full remote work from home! We have been pioneers of remote working since 2013!
• Monthly salary (Scholarship) of 8,000 MXN
• Career and Development Plan
• Excellent work environment
• Participation in the company sales referral program

If you want to ramp up your career, this is the opportunity you have been looking for. Apply with us and see you soon!