About the company

EASTMAN LAR DISTRIBUCION S DE CV is a recognized company in the chemical products distribution sector in Mexico. With more than 20 years of experience in the market, our company has stood out for offering innovative and high-quality solutions to our clients. We value teamwork, excellence, and commitment to customer satisfaction. By joining our team, you will have the opportunity to grow professionally in a dynamic and collaborative environment. Location: The vacancy is located in San José Insurgentes, Benito Juárez, Mexico City.

Requirements:

• - High School graduate or equivalent; higher education is plus.
• - Demonstrated English proficiency, at least B2 verbal and written.
• - Experience processing credit card payments and investigating credit card payment errors.
• - Minimum of 3 years of experience in a financial field, preferably credit and collections.
• - Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)
• - SAP experience desirable.
• - Creativity, negotiation / mediation skills are essential.
• - Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.
• - Excellent written and verbal communication skills.
• - Ability to handle and prioritize multiple tasks simultaneously.
• - Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.
• - Willingness to openly to receive and provide feedback.
• - Productivity / Ongoing improvement mindset

Responsibilities:

• Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.
• - Assess credit risk and determine customer's credit limit as well as payment terms based on the customer's credit risk.
• - Take inbound and make outbound calls to customers to resolve payment and collection issues.
• - Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.
• - Make recommendations to Credit Manager/Team Lead on problem accounts.
• - Monitor and release of customer orders blocked for credit review.
• - Investigate and resolve issues related to payments made by Credit Card and checks.
• - Update customer details/communication in credit files timely.
• - Communicate effectively with all levels of employees, including management
• -Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.
• - Handle highly confidential records discreetly

Benefits and Offer:

• Competitive monthly salary, depending on the candidate's experience and skills.
• Permanent hire with full-time work schedule.
• Hybrid work mode, combining in-person days in the office and days of remote work.
• Opportunities for growth and professional development in a leading company in its sector.
• Additional benefits such as life insurance, health insurance, food vouchers, performance bonuses and more