About this opportunity

We are now looking for an IT Operations Manager, who will be responsible and accountable for IT services and solutions for Ericsson Antennas System in Tlaxcala, Mexico adhering to security & compliance standards. Ensures IT Solutions rollouts are delivered appropriately to the local circumstances. Provides escalation point to users and stakeholders. Ensures new business demands are progressed through the appropriate IT demand process. Look forward to your joining!

What you will do

IT Infrastructure Operations & User Experience:

• Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
• Adhere to IT standard Incident, Problem, Change & Configuration ways of working
• Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
• Support in change management activities to enable best use of technology. Identify & deliver appropriate local user training
• Prime driver of IT rollout projects including infrastructure, system updates, upgrades & migrations
• Support Business Continuity Management (BCM) activities ensuring IT's responsibilities are agreed and delivered
• Create Local IT budget and manage forecasts and actuals including relevant accruals
• Where necessary develop and implement best practice guides for the organization
• Provide the appropriate Monthly Business Report (MBR) to manager

IT Security & Compliance:

• Ensures Group IT Information Security Management System (ISMS) is followed including preserve assets, information security and control structures
• Ensures regular checks & vulnerability scans on network and data security and managing all security related matters and programs via governance in line with group directives
• Support security investigations on local assets as directed to remediate issues
• Ensure risk self-assessments are regularly performed and actions delivered
• Stakeholder Management:
• Primary contact for Ericsson Antennas System in Tlaxcala, Mexico to stakeholders
• Proactively work with stakeholders and report on IT activities, costs and manage risks
• Proactively work with stakeholders to identify and agree on improvements
• Understand, evaluate and deliver business requirements following the appropriate demand and delivery processes
• Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency
• Where applicable, management of portfolio of local IT services

Interfaces

• Internal interfaces within IT Include ICT Delivery & Operation Managers within same geographical areas and globally, other organizations and individuals within GFGO EIT.
• Interfaces within Common Functions: Finance, Real Estate and Facility Management.
• Interfaces within Ericsson Business: Key Stakeholders from all areas of business.

You will bring

• Bachelor's degree or equivalent experience in Computer Science or related technical field, or equivalent practical experience.
• Good solid understanding of IT Financials and value and use of standard IT processes and methodologies i.e. ITIL, PMI, certification is a plus.
• Subject matter expertise in Cyber Security and Risk Management frameworks validated experience working with the Information Security rules. Related certificates will be a plus.
• Excellent communication and presentation skills with international and social competence will complete your profile.
• Proficiency in English, oral and written.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.