Dunlap Sunbrand International de México

We are looking to hire an experienced Customer Service Leader with extensive background in setting up and managing a team of customer service representatives. The role would have the following responsibilities:

• Monitor, manage and coach the team on a day-to-day basis.
• Motivate and inspire the team to realize their potential.
• Communicate the company's purpose, core values, and vision to the team.
• Presents the company's services to potential customers to enhance sales.
• Communicate and conduct customer service by phone, email, social media and Live Chat.
• Must be an expert in understanding the functions of the company website and be able to walk customers through placing an online order.
• Monitor calls, emails, voicemails, and online chats, and respond in a timely manner.
• Be familiar with social media monitoring and messaging.
• Proactively monitor customer orders from order's start to delivery, maintaining specific accounts as necessary.
• Assisting in allocation processes and contacting customers with delivery questions, changes, and/or delays.
• Maintain existing mailing lists and update customer contact information.
• Grow customer base by locating new customers and keeps it up-to-date.
• Organize trainings for the rest of the colleagues in the team.
• Supervises the proper distribution of workflow between the team members.
• Organizes the monthly working schedule for the call center team members.

An ideal candidate:

• Has excellent English language skills. These are a must.
• Has excellent skills in communicating and relating with both staff members and customers.
• Showcases good leadership skills.
• Is adaptable in a fast paced environment.
• Has flexibility to work on shifts if needed.

If you want to be part of an international company and want to help us grow an outstanding support team, if you feel that your skill set matches our requirements, then we would like to speak with you.

Please note only shortlisted candidates will be contacted.

Please submit your CV in English