Shape Corp Mexico - Customer Service Representative

We are looking to hire a Customer Service Representative to join our amazing team at Shape Corp México in Querétaro, Qro.

Growing your career as a Full Time as a Customer Service Representative is an awesome opportunity to develop productive skills. If you are strong in creativity, persuasion and have the right initiative for the job, then you are the one er are looking for.

Position Summary:

This position is responsible to serve as primary contact with customer for demand purpouses, know the functions of each individual customer and satisfy requierements.

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Preferred Education, Skills and Experience:

1.    Degree: Bachelor degree in Business Administration or related field

2.    Experience: 2 – 5 years in automotive Industry, production and planning.

3.    Languages: English and Spanish.

4.    Software: EDI and ERP.

5.    Technicall Skills: Knowledge on production programs, logistics and customs.

Preferred Capabilities:

1.    Organized

2.    Proactive

3.    Effective communication

Essential Job Functions include, but not limited to, the following:

·        Responsible for analyse, understand and anticipate customer needs ensuring that they are reflected in production activities.

·        Analyze failures in customer deliveries (DDPM) in such a way that improvement action plans are proposed; define and optimize the collect and exchange of data and ensure their integrity in the systems. Be the logistics interface for customers in day to day operations.

·        Develop ideas for the proper implementation of master production planning (MPS) to ensure a level production plan and pake provisions on production lines for variation in customer demands.

·        Provide a well communication / interface for customers in day to day operations.

·        Drive a coordinated monitoring of compliance with all customer deliveries program by managing the transportation and delivery of part.

·        Monitoring the sales, inventory and operations planning (SIOP) basis in order to obtain own volumes in order to have a well optimization of resources (machine, men, materials and preparation of capacity of suppliers).

·        To coordinate a proper level of “pool stock” as a safety stock.

·         Additional functions not specifically outlined in this position description as directed by the leader.

This position is responsable for the following KPI's:

1.    Customer deliveries (DDPM)

2.    Extra transport expensess

3.    Customer satisfaction report

Benefits:

• Food Cupons
• Saving Found
• Life Insurance
• Medical Insurance
• Christmas Bonus 30 days
• Vacation Bonus 85%

Location: Parque Industrial Querétaro