Be part of our team to provide customer service and billing support, solving any issues related to a customer's account. You'll also have the opportunity to add new lines or services to help our customers' businesses grow.

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Requirements:

• Advanced English Fluency to engage with U.S. customers
• Experience using a personal computer and Microsoft Office products is a must
• 1 year of sales experience. (Or excellent communications skills).
• Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)

What you'll do:

• Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
• Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
• Provide customer service & billing support, solve any issue related with a customer´s account.
• Adding new lines or services to accounts to help customer´s business grow
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change

We offer:

• Monthly Base Salary: $18,500 (before Taxes)
• Average monthly bonus of $8,000, when you meet your sales and service targets
• Monthly Grocery vouchers $1,519 every 14 days
• Monthly Restaurant vouchers $1,216 every 14 days

ipo de puesto: Tiempo completo

Sueldo: $18,400.00 al mes

Horario:

• Turno de 8 horas

Prestaciones:

• Ayuda o servicio de transporte
• Descuentos y precios preferenciales
• Seguro de vida
• Servicio de comedor con descuento
• Vacaciones adicionales o permisos con goce de sueldo
• Vales de despensa
• Vales de restaurante

Tipos de compensaciones:

• Bono mensual

Idioma:

• Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial (Parque Toreo)