Our organisation At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Your function Responsible for delivering optimal support to the Account Manager in the sales process, from application to booking, in line with sales support processes and customer/vendor/partner agreements, in order to optimize performance with existing customers (and prospects) in terms of costs, speed and quality and signaling of sales opportunities. Continuously monitor and follow up on leads in the pipeline with existing customers (and prospects), executing relevant sale support activities and coordinating own activities; Provide support to the sales team handling incoming post and telephone calls, act as helpdesk for in- and external customers and prospects and liaise with departments on irregularities and/or kick back; Receive and process incoming applications, documentation and quote requests, and enter, review and submit credit applications. Prepare contracts and corresponding documents, liaise with all relevant parties involved and follow up on outstanding approved deals; Maintain working relationships, provide information to- and liaise with vendor/partner and dealer operations organization on program information and progress on program processes; Monitor and analyze the performance and progress on all sales, application and contract processes and report on a periodical or ad hoc basis; Signal sales opportunities for follow up by sales team and signal opportunities for process improvements and contribute to their follow up. Your profile Technical Knowledge Management of files, pipeline administration, compliance (nice to have), financial knowledge (nice to have). Experience in similar areas in companies similar to DLL, open to change, with notable drive for growth. Skills and Competences Organized Proactive Good communication skills Client relationship management Customer service oriented Committed Handles frustration well We offer Two working days a year volunteering for a local charity; Health and wellness program, including healthy food, free health checks, fun health and vitality activities; Flexible hours with the possibility of working from home; Career development opportunities: online learning, member development programs; DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Additional information Our four wellbeing categories are as follows: Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities There are things that matter to our members and the wellbeing of our members matters to DLL. The selection process may involve an assessment. Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com DLL's referral program applies Interested? DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check. DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.