Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience. Hogarth is looking for a Community Manager for our new projects and to expand our pool of freelancers. What does a Community Manager do at Hogarth? The Community Manager is in charge of managing the client's social media platforms, monitoring conversations and addressing every client service need. They will follow processes to speed up service from the client and feed the client team on important issues that need escalation. Duties: Main Responsibilities: Manage all incoming comments and inquiries from clients across various platforms. Provide prompt, professional, and personalized responses to all client communications. Identify and escalate urgent issues while ensuring all client concerns are addressed efficiently. Collaborate with different teams to ensure consistent and accurate information is relayed to clients. Monitor and report on feedback and online reviews, using this data to improve client services. Develop strategies to manage client relationships and foster community engagement. Keep up-to-date with industry trends to provide relevant advice and recommendations to clients. Community Engagement: Foster community interaction through creative and engaging strategies. Monitor page performance across all platforms and proactively identify trending topics relevant to the brand. Provide attentive user follow-up to strengthen brand loyalty. Data Analysis: Track and analyze post performance to refine content strategies. Work alongside social media strategists and data analysts to optimize creator performance and recommend improvements. Review media plans with the agency to build communication grids and identify optimization opportunities. Requirements: Proven experience as a Community Manager or similar role in client services. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think quickly under pressure. Familiarity with online platforms and social media. A customer-oriented approach with a passion for delivering exceptional service. Knowledge of the hospitality industry, would be advantageous. Advanced English, excellent oral and writing. Proven experience of developing relationships and interacting with clients Proactive in driving self-learning and skills improvement through training and keeping abreast of industry changes Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite. Skills: Confident in formation and delivery of presentations to Clients Strong organizational skills and attention to detail Ability to work in a fast paced, professional and team environment Excellent verbal and written communication skills Possesses strong interpersonal skills Passionate for technology and innovation We are a 100% open and diverse company, which is why we want our talent to be recognized for their skills and not for factors such as race, religion, sexual orientation, gender identity, or any other aspect. We are committed to inclusiveness and celebrating diversity. #LI-KZ1 #LI-Hybrid Diversity & Inclusion Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias. Please contact careers@hogarth.com if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. 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