What you will do     

As an  Order to Cash (OTC) Analyst you will work closely with our customers, performing and monitoring ensure accurate Billing and Collection activities; constantly working on maximizing timely and efficient payment from our customers across.

How you will do it    

-Be responsible for activities related to a broad cross-section of Johnson Controls customer portfolios

-Manage and take control of the Billing and credit notes process.

-Manage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issues

-Support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application

-Maintain accounts and expected payment dates by interacting with customers to ensure timely payment

-Analyze a range of accounts receivable reports to define strategic plans and set priorities

-As well as using Excel, you will learn to access data from various ERPs like iScala, Baan, Oracle and Get Paid.

-Support the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues

What we look for :

- At least 1 year of experience in billing, collections or related.

-Customer service focused with excellent verbal and written communication skills

-Fluent in English    

-Able to self-manage, with strong organizational skills

-Team player with a pro-active approach and problem-solving personality

-Innovative and constantly looking for opportunities to improve

-CFDi 4.0 Knowledgment (Mexican Billing fiscal requirement)

Preferred:

-Customer service skills        

-Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage

-Knowledge or experience of using ERPS (e.g. iScala, Baan, Oracle)

-Intermediate to advance knowledge of Excel functions such as pivot table, V-Lookups and or basic formula

-Ability to perform accounts reconciliation

-Experience of working in a shared service center or outsourced environment