Customer Service Supervisor

Responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a strong customer-centric approach.

Position Summary

Responsible for coordinating the daily ordering activities within the suppliers. This role ensures that all inbound shipments are processed accurately, efficiently, and on time, maintaining high standards of safety, quality, and productivity.

• Your Role
• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information about products, services, and company policies.
• Address and resolve customer complaints in a professional and timely manner.
• Identify customer issues and troubleshoot problems to find effective solutions.
• Escalate complex issues to higher-level support or management when necessary.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Assist customers with order placement, tracking, and cancellations.
• Process returns, exchanges, and refunds according to company policies.
• Coordinate with other departments (e.g., shipping, billing) to resolve order-related issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Update customer accounts with relevant information and changes.
• Use log and track customer inquiries and resolutions.
• Stay informed about company products, services, and promotions.
• Provide customers with recommendations and guidance based on their needs.
• Participate in ongoing training to maintain and enhance product knowledge.
• Adhere to company policies and procedures in all customer interactions.
• Maintain a high level of professionalism and empathy when dealing with customers.
• Ensure compliance with data protection and confidentiality standards.
• Gather customer feedback and communicate it to the relevant departments for product and service improvements.
• Contribute to process improvement initiatives to enhance the customer service experience.
• Participate in team meetings and training sessions to share knowledge and best practices.

Your Background

• Bachelor's degree in supply chain management, business administration, or a related field
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, and Microsoft Office.
• Ability to handle stressful situations and manage multiple priorities.
• A customer-centric attitude and a passion for helping others.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Lean manufacturing and People Empowerment tools knowledge
• Demonstrated proficiency using Microsoft Office (i.e. Word, Project, Excel, Outlook, Skype, Teams, Visio, etc.)
• Strong results-orientation and execution characteristics
• Resourcefully innovative and adapts in a rapidly changing environment
• Ability to work effectively with people at all levels in an organization
• Excellent oral and written communication skills with a strong ability to work with a team
• Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently
• Strong presence, poise and persuasiveness to establish a high level of credibility quickly

Some see differences. We see perspectives that make us stronger.

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv's success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you'll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.

Some See Technology. We See a Way to Make Connections.

At Aptiv, we don't just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what's possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let's change tomorrow.

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.