Join Warner Bros. Discovery in a Hybrid Model as a Jr. Technical Support Analyst. Read the description below and apply now! If you're keen to belong to a big entertainment company even if you have no experience, this is the right job for you!

Prime location: Mexico City

Your Role Accountabilities

• Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.?

• Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.?

• Record Incidents accurately and timely in the ServiceNow ticket management system.?

• Keeping customers properly informed of open tickets.?

• Supporting Windows, OSX, IOS and Android operating systems.?

• Supporting Apple, Dell and Lenovo devices.?

Qualifications & Experiences

• Secondary, technical or highschool diploma, IT / telecommunications profile preferred - Not bachelor's degree required.

• High analytical and problem-solving skills

• Experience identifying IT security incidents

• Excellent written and verbal communication

• High relationship building skills

• English proficiency required: Advanced

• Ability to work 100% onsite / hybrid

Desirable

• Treat all users with the same positive attitude and to give maximum efforts when providing customer service.?

• Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose.?

• Compliance with the work regulations and other rules and procedures in force at WBD.?

• Keeping official secrecy.?