NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual to join our team in Mexico (100% Remote).

Activities:

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

• To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)

• Finished high school (a copy of your official certificate of completion will be requested)

• Availability to work 45 hours per week

• Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)

• Advanced Portuguese and Spanish and/or English (excellent pronunciation and fluency)

• Looking to work in IT Environment

• 6 months of experience in Customer Service and/or Tech Support

• Have basic troubleshooting skills

* Important to consider that NTT DATA requires labor exclusivity*

Benefits and Perks:

• Competitive salary ($ 20,300.00 gross per month)

• Savings Fund- 13% of base salary

• Grocery Tickets - 12% of base salary

• 30 days of Christmas bonus

• 12 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company