Role: Disputes Analyst

Location: Guadalajara - La Minerva (onsite)

Key Skills: Charge back, credit disputes, English

Fulltime Permanent Position with HCL Technologies

Responsibilities

• Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)
• Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
• Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.
• Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts
• Monitor disputed transactions for possible fraudulent activity.
• Serve clients by resolving product and service problems.
• ACH and Other Transaction type and Dispute process awareness

Qualifications

• Strong computer skills required
• Proficiency in MS Office
• Experience in disputes or in the payments industry preferred(1-3 Years US Market exposure preferred)
• Excellent communication skills
• Detail-oriented and results-driven
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment
• Share your CV in English