Skills:

· Excellent English and Spanish communication skills

· Proven Customer Support experience or experience as Client Service Representative

· Ability to appreciate the customers perspective showing empathy.

· Active listening to fully engage the customer with their concerns.

· Ability to multi-task

· Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources

· Understand policies and procedures and communicate them professionally to the customer.

· Acknowledging and resolving customer complaints/concerns

· Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and Questions

· Resolve customers' concerns and answer customers' questions to your best ability

· Able to manage stressful situations in customer Service