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Help Desk Frances
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French Speaking Role as Help Desk Technician
Technical Support: Provide first-line technical support to end-users, troubleshooting software, and network issues. This includes diagnosing problems, answering queries, and resolving incidents in a timely manner.
• Incident Management: Handle incident management processes. Ensuring that incidents are tracked and closed within agreed service levels.
• Problem Resolution: Work on problem management to identify root causes of recurring incidents and develop solutions to prevent future occurrences.
• User Assistance and Training: Assist users with IT-related issues and provide training on software applications and IT best practices.
• Documentation and Knowledge Management: Maintain accurate and comprehensive documentation of incidents, resolutions, standard operating procedures (SOPs), and knowledge base articles.
• Customer Service: Maintain a high level of customer service by responding promptly to user inquiries, providing clear communication, and ensuring a positive user experience.
• Compliance and Security: Adhere to company policies, industry standards, and security protocols. Ensure that IT support activities comply with data protection regulations and organizational security guidelines.
• Continuous Improvement: Participate in continuous improvement initiatives, including process optimization, technology upgrades, and staff training programs, to enhance the efficiency and effectiveness of IT support services.
ID: 19482386