Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers.You will provide professional coverage of Technical Support Helpdesk. You willsupport focus on accuracy, timely feedback, and customer satisfaction. You willdrive timely identification, investigation, resolution, root cause analysis andreplication of technical issues. You will build internal relationships toexpedite complicated cases. You will develop broad understanding of customerneeds. You will support the knowledge-sharing mindset, methodology, and tools.You will help develop Technical Support processes. You will ensure properdocumenting and recording of all activity and communication. You will addresssystemic coordination issues.

Key Responsibilities:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

MUST HAVE:

• Bachelor's Degree in Mechatronics, Mechanics or related field
• English proficient
• Knowledge in valves and actuators
• Experience with Salesforce.com and SharePoint
• At least 5 years of experience in Tech Support

WE VALUE:

• Extensive customer facing experience
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

Additional Information

• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990, Mexico City, CDMX 02230 MEX
• Nonexempt

Global (ALL)