Hace 1 día
Tier 2 Customer Support Engineer, Windows/SSO Focus - Mexico
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JumpCloud en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Infraestructura
Educación mínima requerida:
Detalles
Horario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
As a Technical Support Engineer - Tier 2 you will be responsible for providing world-class technical support to JumpCloud's customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud's various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 2 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
This is a great opportunity for someone with deep subject matter expertise within the SSO realm who is looking to continue to build and strength their technical skill set.
We're looking for...
Minimum of 5 years of experience in a technical, customer-facing position, preferably in a SaaS environment
Minimum of 2 years of experience working with mission critical customer issues and customer and technical escalations
Excellent interpersonal communication skills
Deep understanding of Single Sign-On technologies (SAML, SCIM, OIDC)
Thorough knowledge of the SSO authentication process, terms and commonly used fields
Ability to create and troubleshoot SSO integrations between Identity Providers (IdPs) and Service Providers (SPs)
Ability to troubleshoot (SCIM) provisioning integrations
Understanding of how attributes, roles, and permissions are translated from IdP to SP for both SSO and (SCIM) provisioning
Ability to understand and analyze HAR files
Knowledge of debugging a SAML response from an SP
Understanding of the OAuth 2.0 protocol and how it is used for OIDC SSO authentication
Ability to work directly with SPs on troubleshooting SSO and SCIM integrations
Comfortable doing live troubleshooting sessions with customers
Understanding of API and RESTful services
Thorough knowledge of the API protocols and commonly used tools
Ability to run API calls via the command line or using tools like Postman
Ability to read and understand API documentation
Understanding of API authentication methods
Willingness to perform research into integrated products
Strong oral and written communication skills in English
Understanding of user onboarding and off-boarding practices.
Understanding of Information security best practices
Passion for learning new technologies
Enthusiasm for collaborative working
Ability to thrive in a rapidly changing environment
#LI-OS1
Where you'll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-Remote #BI-Remote
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ID: 19286661
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