En Niagara, estamos buscando miembros del equipo que quieran ser parte del logro de nuestra misión de proporcionar a nuestros clientes el agua embotellada más asequible y de la más alta calidad.

Considere aplicar aquí, si desea:

• Trabaje en un entorno empresarial y dinámico con la posibilidad de causar un impacto.
• Desarrolle relaciones duraderas con grandes personas.
• Tener la oportunidad de construir una carrera satisfactoria.

Ofrecemos paquetes de compensación y beneficios competitivos para los miembros de nuestro equipo.

Sr. CSR Specialist- MX

The Sr. CSR Specialist provides first level support to internal/external customers by troubleshooting any order and/or delivery issues. The CSR coordinates closely with the operations, planning, transportation, finance and sales teams and keeps a proactive approach towards a continues improvement of the service level and the cost by pack.
Detailed Description

Inventory Awareness

• Awareness of all SKU's in the customer portfolio, the general aspects of its supply chains and sourcing options for all items
• Monitors inventory on all finished products for customers including all core and non-core items.
• Works in tandem with Production Planning to ensure product has been deployed accordingly.
• Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions.
• Responsible for managing daily/weekly in stock levels and acts proactively to maintain healthy inventory levels, if applicable.
• Understands when the business strategic changes to maximize the production capacity.

Ownership & Analysis

• Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
• Completes a monthly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior.
• Owner of the Fill Rate and the monthly gap analysis including action plans and follow up with the correspondent team members.
• Helps to provide customer assessments when metric data isn't readily available or directly applicable.
• Audits key accounts to ensure reason code accuracy.
• Resolves internal process conflict by identifying root causes and developing streamlined processes.
• Maintains a compliant Open Order Report.
• Validates and reports customer fines and fees on a weekly basis.
• Key contributor in the startup of new customers and new product launches
• Works in tandem with transportation team to ensure every appointment is cover, evaluate logistics projects and provides feedback to identify carriers' performance.
• Understands and prioritizes the cost by pack.
• Ensure the Lead Time measure as a key process in the Perfect Orders metrics.

Customer Attentiveness

• Operates as the lead point of contact for all matters concerning the customers and responsible for all communication at the buyer/broker level.
• Responds to all customer emails/inquiries in a proper time and have resolution by EOD or within 24 hours if received after noon.
• Acts as an advocate for the customer with a balanced and objective approach.
• Flexible to travel on site customer meetings, upon request.
• Ensure the customer satisfaction through the KPIs alignments and in process measures.

Professionalism and Presentation

• Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, Finance and Operations.
• Monthly/Quarterly Customer Updates and Presentations.

Development

• Utilizes the resources available to develop their analytical, interpersonal and problem-solving skills and further their Niagara knowledge.
• Responsible for interdepartmental cross training and understanding the supply chain process.

• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 4 Years - Experience in Customer Service in top volume accounts and as a retailer provider.
  • 4 Years - Experience in Business to Business
  • 4 Years - Experience in Account Management

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 6 Years - Experience in Customer Service or another related field
  • 6 Years - Experience in Business to Business
  • 6 Years - Experience in Account Management

*experience may include a combination of work experience and education

Competencies

• High proficiency with Microsoft Word, Excel, and Outlook.
• Ability to manage multiple sources of information and make independent and timely decisions.
• Strong verbal and written communication skills.
• Ability to prioritize and effective time management an open to a constant changing environment.
  • Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.
  • Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Detail oriented and accurate
  • Minimizes mistakes, follows every step in a process and follows through with all tasks.
• Team oriented - collaborates well in a group and contributes to reaching shared goals.
  • Balances team and individual responsibilities.
  • Able to remove barriers leveraging relationships with other team members.
  • Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
  • Inspires and motivates others to perform well; influences actions and opinions of others; Displays passion and optimism.
• Solution driven - Identifies and problem solves through high volume workload with urgency.
• Flexible and adaptable, "flow to the work" mindset.
• Ability to prioritize multiple tasks effectively.
  • Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
• Strong relationship building skills.
• Strong customer advocacy skills.
• Strong leadership skills and ability to delegate.
• Change Management - communicates changes effectively; builds commitment and overcomes resistance.
• Ability to identify, suggest and implement process improvements.

Education

• Minimum Required:
  • Bachelor's Degree

• Preferred:
  • Bachelor's Degree in a related field or equivalent work experience

Certification/License:

• Required: NA
• Preferred: Power BI, Python, SAP, Oracle, Six Sigma

Foreign Language

• Required: English
• Preferred: NA

Cualquier agencia de empleo, persona o entidad que presente un currículum en este sitio de carrera o un gerente de contratación lo hace con el entendimiento de que el currículum del solicitante pasará a ser propiedad de Embotelladora Niagara De Mexico ServiciosEmbotelladora Niagara De Mexico Servicios tendrá el derecho de contratar a ese solicitante a su discreción sin ningún cargo adeudado a la agencia de empleo, persona o entidad que lo presente.

Las agencias de empleo que tienen acuerdos de tarifas con Embotelladora Niagara De Mexico Servicios y se han comprometido en una búsqueda deberán enviar un currículum al reclutador designado de embotelladora niagara de mexico servicios o, previa autorización, enviar un currículum en este sitio de carrera para ser elegible para las tarifas de colocación.