Overview

The Investigator Payment Group works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with the executed contracts and adhering to ICON policies and procedures where ICON is contracted to deliver payment services.

Responsibilities

What you will be doing:

• To support the Investigator Payments team with set up and maintenance of ICON's investigators payments as appropriate.
  • To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of IPG team
  • To positively chip in to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
  • To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
  Clients - Delivery to Customers, Building Relationships
  • Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
  • Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
  • To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.

Qualifications

You are:

• Minimum of 2 years relevant work experience preferred, or has proven aptitude necessary to execute this role.
  • Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
  • Good working knowledge of PC applications (Excel, Word, Outlook and Access).
  • Excellent organizational, administration and problem solving skills.
  • Excellent written and verbal communication skills.
  • Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
  • Good numerical ability an advantage.
  • Bachelor's degree or local equivalent in a related field.

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.