Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.

Safran Aerosystems designs high-tech solutions that optimize aircraft performance and flight safety. World leader in emergency evacuation systems and crew oxygen systems, the company is also a major player in fluid and fuel systems.

Reference number
2025-152841

Job details
Domain

Programs / Customer Relations
Job field / Job profile

Customer services and support - Service and business development
Job title

Customer Service Specialist
Employment type

Permanent
Professional category

Administrative staff
Part time / Full time

Full-time
Job description

The Customer Account Representative will lead and coordinate customer account activities across various functional disciplines to ensure an exceptional customer experience. Manage performance in line with customer requirements and contract obligations, terms, and conditions. Ensure timely and effective communication with customers, both internally and externally, to meet contract obligations, quality standards, profit targets, and on-time delivery expectations.
Travel specifictity

No
Additional description

Essential Job Functions

• Primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.

• Review all quotes and both new and return orders to confirm that customer requirements are met, and documents are processed according to negotiated terms, including adherence to importing and exporting regulations.

• Process quotes and both new and return orders into the ERP system and/or other support databases. Responsible for ensuring demand alignment and accuracy of data.

• Proactively seek to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service.

• Update customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements.

• Ensure compliance with all export control regulations- ITAR.

• Provide continuous feedback to the customer on quote and order status including, but not limited to backlog reports, portal updates, reschedule notices, verbal and written communication.

• Support pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment.

• Support the internal activities of Customer Service in achieving customer commitments.

• Support Customer Metrics by providing relevant supporting data (OE and
Candidate skills & requirements

Education/Experience

• Bachelor's degree from an accredited institution, or related work experience in manufacturing or distribution with strong customer service and problem-solving skills; or a combination of education and related experience.

• Customer service experience in a manufacturing environment preferred.

• Advance English level
Job location
Job location

North America, Mexico, Baja California
City (-ies)

Mexicali

Applicant criteria
Minimum education level achieved

Bachelor's Degree
Minimum experience level required

More than 3 years
Additional Languages preferred

English (Fluent)