Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Position Overview:

The Reverse Logistics and Refurbishment Coordinator oversees the process of receiving, inspection, screening and testing of products that are returned by customers, as well at product disposition. The Reverse Logistics and Refurbishment Coordinator will collaborate with the Supply Chain Manager to oversee the creation and set-up of internal and/or 3rd party reverse logistics and refurbishment program as and when required. They are responsible for coordinating the routing, tracking and inspection of returned items. They will also ensure that all return policies are followed and that customers receive refunds or replacements and per company policy. Additionally, they will work closely with the Supply Chain Manager to establish and monitor key performance indicators (KPIs) for the reverse logistics and refurbishment process. Maintaining records and reporting for logistics and screening operations, as well as monitoring the quality and performance attainment of our 3PL partners will be a key focus of this role. The coordinator must be focused on speed-to-process, speed-to-disposition, quality and accuracy. Fluent in English and Spanish.

Duties and Responsibilities:

• Implement returns and refurbishment management policies and procedures in coordination with company standards to improve efficiency and customer satisfaction.

• Set-up internal and/or 3rd party reverse logistics and refurbishment program as and when required.

• Analyze and identify trends in customer returns to identify potential issues and implement corrective actions.

• Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.

• Oversee relationships with vendors and service providers to ensure cost-effective solutions and improve service quality.

• Lead projects and initiatives to optimize reverse logistics and refurbishment processes and reduce costs.

• Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis.

• Monitor KPIs, drive performance and cost management with vendors and 3rd party vendors.

• Maintain technical proficiency with relevant software and technology used in reverse logistics.

• Stay current on industry and governmental regulations.

Attributes and Skills:

• Supply chain management.

• Vendor/supplier management.

• Data analysis.

• Critical thinking.

• Communication skills.

• Problem-solving.

• Process optimization.

• Project management.

• Cross-functional collaboration.

• Proficient in the Microsoft Office suite of applications.

• Creative and innovative mindset.

• Commitment to delivering high-quality results.

• Ability to work independently and meet deadlines.

• Interpersonal skills and ability to interact at all levels, both internally and externally.

• Customer service oriented with a focus on meeting/exceeding customer expectations.

Education and Experience:

• Bachelor's degree in supply chain management, industrial engineering, logistics, business or a related field.

• 3-5 years of experience in reverse logistics.

• Experience in product flow, inventory management, audit, qualify control is a plus.

• In-depth knowledge of reverse logistics processes, flow and techniques.

• Familiarity with applicable industry and governmental regulations.

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be "RARELY SATISFIED"
• Make things better each day; "PROGRESS OVER PERFECTION"
• Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"
• Deliver something great; "WINNING IS A TEAM SPORT"
• Be clear and honest, "COMMUNICATING FOR IMPACT"

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SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com