Be a part of Stefanini!
At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.
¡Apply Trainee Technical Support L1.!
Requirements:
- Studies related to information technology, it can be at the upper secondary level
- We value if you have experience in support and attention tasks for end users, (Not exclusive).
- Customer Service Expertise
- Technical support skills for computers and users
- Soft Skills: Proactivity, Organizational capacity, Service Attitude, Teamwork
- MUST: Advanced conversational and written English (will provide phone and chat support, as well as ticket documentation)
- BIG PLUS: Ticket management & troubleshooting knowledge
Essential Duties and Responsibilities:
- Provide world-class technical support to end users by phone, email, or in person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
- Install, configure, and maintain software applications and operating systems
- Assist with user account management, including password resets and access permissions
- Collaborate with other IT teams to scale and solve complex technical issues
- Document all incidents and resolutions in the help desk ticketing system
- Provide excellent customer service and ensure high levels of customer satisfaction
What's in for you?
- Fixed Shift: Morning/Evening
- Hybrid Job: CDMX/Polanco
- Life Insurance
- Attendance Bonus
- Punctual Bonus
- Food Vauchers
- Restaurant Vauchers,
- Personnel Days
- Multicultural experience
- Path Career
- Mentoring/Learning Platforms
- Discounts on appliance
- Discounts at universities, language schools