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Hace 1 día
Call Center Agent - 100% Remote
$19,000 - $20,000 Mensual
Sobre el empleo
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
Desde casaDescripción
You know when a workplace can be fun and forward-thinking!
At Carter's, you can feel the positive energy and possibilities to innovate and grow. You'll surely feel proud to be a part of us because we're a company with the vitality of a new entity looking for people to help us make our future as amazing as our past.
If you have a talent for innovation, a desire to collaborate and a love of celebrating success, start here!
Carter's is an established company with a history dating back to 1865. We are the largest marketer of branded baby and children's apparel in the U.S. and the second largest in Mexico.
ESSENTIAL JOB FUNCTIONS (MOST IMPORTANT TASKS, DUTIES AND RESPONSIBILITIES)
o Temporary vacancy.
o First level customer service.
o First point of contact for Carter's customers via phone, email and/or chat.
o Communicate effectively in both written and verbal form with fluency.
o Demonstrate strong customer service and sales skills to optimize the experience of each customer contact.
o Identify and handle all customer inquiries thoroughly and accurately via phone, email and/or chat as needed by the business.
o Alert management to issues or concerns that require escalation for complete resolution or may indicate a larger underlying problem Educate and recommend Carter's and OshKosh products to the customer maximizing opportunities to sell company products and services.
o Complete necessary documentation to manage customer complaints, usages and subsequent solutions.
o Schedule, assign or act on any required customer follow up in accordance with Contact Center guidelines.
o Resolve customer complaints and concerns to their satisfaction and, if necessary, refer them to a responsible call center agent.
o Use technological tools in accordance with established guidelines.
o Maintain confidentiality of the organization's customer data.
o Maintain accurate customer data, including documentation of conversations, problems, customer requests or other pertinent information in Contact Center systems as required.
o Participate in individual and team trainings and meetings to ensure knowledge is up to date.
o Suggest improvements to Contact Center processes and participate in Contact Center initiatives to increase efficiency.
o Comply with Carter's policies and procedures, specifically the support policy.
o Know, understand and follow all standard operating procedures.
o Other miscellaneous duties as assigned.
o Computer literacy and basic ability to navigate systems and use Windows based applications.
o Ability to work independently, adhere to work schedule and manage routine tasks with.
PREVIOUS WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS
o Advanced english.
o High School.
o Minimum 6 months of experience in customer service.
o Call center, retail and/or e-commerce experience is a plus.
o Technical aptitude is a plus, but not required.
o Call center or customer service experience.
o Demonstrated excellence in oral, written and aural communication skills.
o Working knowledge of computers, office software, email and chat.
At Carter's we promote a culture of inclusion and an environment of equality and respect, therefore our Talent Acquisition process is aligned to a policy of equality and non-discrimination with a firm commitment to attract, retain, develop and motivate our human talent based on competencies and skills. Carter's provides equal opportunities to all candidates, regardless of race, religion, gender, sexual orientation, marital or conjugal status, nationality or any other situation protected by federal, state or local laws, and does not require medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for admission, permanence or promotion in employment.
ID: 19327268