Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
Are you ready to kickstart your career in IT and gain hands-on experience in a dynamic environment? Join EPAM as a Junior Application Support Analyst in Guadalajara and immerse yourself in a comprehensive training program designed to elevate your technical skills. This onsite opportunity allows you to work with cutting-edge technologies and provides a pathway to a full-time engineering position at EPAM, a global leader in digital platform engineering services.
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Responsibilities
During the training
Actively participate in the 9-week formal education program
Receive training and mentoring by an EPAM Engineer
Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking
Utilize cutting-edge technologies
Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
After the training
Provide support to customers using Cloud Platform products, solutions and APIs
Provide technical assistance and support as part of a global 24x5-support organization
Work closely with Engineers and Product Managers to improve the product and make our customers successful
Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
Follow notification and escalation procedures
Follow standards for communications with business involving operational issues
Requirements
At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
Knowledge of Linux/UNIX and Windows Server
Familiarity with shell scripting
Understanding of administration (user accounts, permission models, access control)
Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
Knowledge of Cloud concepts
Experience with customer service
We offer
Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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