Be a part of Stefanini!

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

¡Apply Onsite Technical Support L2!

Requirements:

• 2 years of experience as On Site Technical Support
• Knowledge of ITIL (desirable)
• Experience with ticket management tools
• Experience in: Active Directory, Office 365, VPN, SCCM, remote support, antivirus, information backups, One Drive, Teams, peripherals
• Advanced English language skills, will interact with the team in Germany
• Availability for flexible hours, may be required to cover extra time
• Service-oriented attitude, friendly, and respectful
• English proficient

Essential Duties and Responsibilities:

• Manage process implementations requiring technical knowledge in JDE and lead efforts to drive digital transformation
• Offer technical expertise to support Vendor, Material and Production Master Data Management
• Serve as a subject matter expert associated with content, processes and procedures associated with JDE modules
• Research and provide guidance on complex master data elements and technical know-how to the team on tools and system utilization
• Facilitate cross-functional collaboration on IT solutions and processes
• Act as the primary point of contact for Master Data Management Change Requests and contribute on the definition of roles and authorizations in related systems
• Provide third-level support for incident management and troubleshoot and maintain Master Data Management tools and systems
• Identify opportunities for process improvement through Existing technologies

What's in for you?

• On-site employment (San José de Chiapa, Puebla)
• Training Path
• Life insurance
• Punctuality bonus
• Grocery vouchers
• Restaurant vouchers
• Legal benefits + Profit sharing (PTU)
• Learning and Mentoring platforms
• Discounts at language schools
• Gym discount