About the Role

Palla Financial is seeking a detail-oriented and proactive Fraud Prevention Analyst to join our remote team. In this role, you'll be responsible for identifying and investigating potentially fraudulent user activity, disputing chargebacks, and contributing to the development of fraud prevention strategies. You'll work closely with the compliance, customer support, and engineering teams to protect both our users and the business.

Responsibilities:

• Monitor transactions and user behavior to detect potential fraud.
• Investigate suspicious activity and escalate cases as needed.
• Dispute chargebacks with supporting evidence and proper documentation.
• Analyze trends and propose improvements to fraud detection processes.
• Collaborate with other teams to enhance risk mitigation practices.
• Maintain thorough and accurate records of investigations.

Requirements:

• Fluent in English and Spanish (written and spoken) — this is a must.
• Previous experience in fraud prevention, risk analysis, or a related field.
• Strong analytical and critical thinking skills.
• Comfortable working independently in a remote environment.
• Experience with chargeback platforms or risk tools is a plus.