What you´ll do

• Processes Affiliate orders from creation to invoicing, including customer negotiations
• Facilitates resolution of credit blocks, invoice disputes and stock issues
• Liaises with local Logistics teams to ensure all export documentation and export requirements are met
• Ensures high quality and efficiency of supply and demand processes, steers and monitors Service KPIs of CS
• Liaises with other functions, e.g. Credit Mgmt, CS Support, Control Tower, to ensure End Customer Service Level delivery to customers
• Timely and accurate coordinates of all customer and price master data creation / updates
• Runs successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences)

What makes you a good fit

• Fluent Portuguese
• Bachelor's degree
• Microsoft Office
• Desirable Customer Service Experience
• Desirable SAP Order Management

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.