NTT DATA, Inc. currently seeks a Helpdesk Specialist - Geman/English - to join our team.
Requirements:
• Availability to work 45 hours per week • Interest in working on Afternoon/Night shifts
• German C1 and English C1
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary • Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures