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Hace 1 mes
On Site - Temporary Customer Service Associate
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Descripción
The Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.
The service center will be open from 8am-6pm CST USA and will occur related schedules.
Duties/Responsibilities:
• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between the claims department and providers
• Research customer claims in the primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary Required Skills/Abilities
• High school degree required
• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
• Customer Service Experience.
• Must be able to work with minimal supervision.
• Maintain a comprehensive understanding of the covered benefits, coding, and reimbursement policies and contracts.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills
• Proficiency with MS Office applications, especially Word and Excel. Overall Experience level:
• Some experience in customer service setting preferred
ID: 19303875