At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THIS ROLE

Our Data Center site support technicians must possess a solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery. Responsibilities include racking and unracking IT devices, managing IT inventory, tape management, escorting other technicians into restricted areas, and overseeing shipping and receiving in the warehouse. Additionally, candidates must be well-versed in ITSM processes and ticketing systems, and demonstrate strict adherence to processes, procedures, and tools for critical environments.

?WHAT YOU' WILL DO:

• Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
• Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
• Review, approve, and execute site access requests according to DXC Technology processes and procedures
• Create and maintain documentation related to site specific activities performed including processes and procedures.
• Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
• Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
• Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
• Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities.
• Perform shipping/receiving functions including, but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.
• Perform all activities to send/receive media from offsite vaulting provide and perform appropriate filing
• Installation and Removal of IT equipment
• Physical power down of equipment in accordance with DXC 4-eyes process
• Install and remove cabinets and racks in the data center
• Perform activities to ground cabinets according to site processes
• Dispose of all packing material and waste appropriately
• Act as the POC and approve/coordinate tickets to add or remove equipment from the data center
• Basic troubleshooting and repair of IT equipment failures
• Cable Installation and Planning
• Physical installation and removal of patch cabling, and cabling components, and related material
• Connect communication copper and fiber cables between installed IT equipment
• Ensure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standards
• Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards
• Identify unused system connections and work with system owners to remove

WHO YOU ARE

• Engineer in any field (STEM) or technician with relevant experience.
• 1+ years of experience as a Data Center support technician
• ITSM process (incident, problem and change management)
• Strong organizational and communication skills (written and verbal).
• Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft
• Analysis, problem-solving, organizational, team building, conflict management
• Ability to lift 50 pounds
• Ability to work in rotational shifts including day/nights including weekends and holidays as require
• English at high intermediate level is a plus
• Cabling certifications is a good differentiator.

?WORK ENVIRONMENT

• 12 hours shift / 48 hrs hour per week / 3 days off
• 7 am to 7 pm / 7 pm to 7 am. (rotative shifts day and night, and weekends)