Our Mission & Values: 

Qualfon's mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

What we offer: 

• All team members can further their education and earn a college degree through the Qualfon University program 
• We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values 
• Team members have FREE access to personal and professional support through the Qualfon coach program 
• Competitive wages 
• Opportunities to earn additional income through incentives 
• Qualfon is dedicated to ensuring all team members have Fun_Work! 

What you will be doing: 

The TA Manager is responsible for leading recruiting teams and for the strategic planning necessary to provide a pool of candidates for various call center positions for multiple clients.  The incumbent will create a unified and consistent recruiting process including but not limited to posting, testing, interview, hiring and onboarding. This leader will develop/implement a strategic approach in utilizing technical tools such as the internet and social media, along with training and enhancing interviews/interviewers to provide selection of qualified candidates for hire. This is a full-time, on-site position. 

Responsibilities: 

Develop strategic road map and implements programs, plans and procedures to provide quality candidates to the respective accounts when needed 

Serve as the recruiting subject matter expert and advisor to the organization for all staffing needs.

Providing/developing/maintaining regular reporting on recruitment activities, requisition, applicant flow, interviews, hires, etc. 

Plan, direct and develop efficiencies of activities and processes of recruiting staff and administrative support to carry out such functions as: 

• Job posting and requisition approvals 
• Developing sources of qualified applicants 
• Screening applicants 
• Scheduling and conducting interviews 
• Administering testing (skills, behavioral, drug screening and background) 
• Setting standards for evaluating applicant qualifications 

Assure that contacts and relationships with educational institutions, employment agencies, workforce centers and other sources for applicants are maintained 

Develop and provide innovative solutions to meet staffing needs and attract applicants to maintain applicant pool. 

Work closely with Marketing to create and maintain advertisements for employment opportunities, public relations messaging, and any public facing collateral that contains the Qualfon branding. 

What skills you will need: 

• At least 5 years of experience in high volume recruitment functions for BPO, with at least 3 years in a Supervisory or Managerial capacity on PBO companies. 
• Advanced knowledge and skills with business software applications. MS Office applications. Advance Excel applications and Applicant Tracking Systems 
• B2+/C1 proficiency in English 
• Upbeat, enthusiastic, and ready to make a difference in the lives of others 
• Minimum education of Bachelor's degree, certificated. 
• Professional appearance and conduct 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law