Reporting directly to the Plant Manager, the Customer Service Representative is the key liaison and problem-solver between the manufacturing operation and Blinds To Go internal sales team. He/she directly manages all communications with sales team and resolves customer service issues in real-time. Customer service managers must be hands-on, have strong analytical/root-causing skills, and have very good cross-functional management skills.

Key Responsibilities:

· Support the sales team with real-time information and solutions

· Trouble shoot and resolve sales and customer problems; field calls and tickets and respond to product and production issues daily

· Analyze, root-cause and propose solutions to recurring issues

· Enter all communication in CRM

Key Requirements:

· Bachelor's degree

· Five years of customer service in retail or all-center operation preferred

· Organized with high attention to details

· Excellent oral communication skills

· Bilingual Spanish and English required

· Computer proficiency (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Strong cross-functional skills and ability to interact with all level of employees

· Hand-on, results-oriented

· +2 years of experience in a call center