• Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing
• Identify requests requiring specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries.  Provide escalation assistance for FPS Partners and act as a secondary contact for customers
• Become a subject matter expert in assigned states for all titling & registration functions.
• Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process. Ability to acquire/retain information related to different state requirements
• Follow-up to ensure transactions are completed accurately and timely.
• Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.
• Partners with other Operations and Client Business units to ensure the proper guidance, education or updates for the title & registration of units during the title & registration process.
• Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goal
• Provides support, where applicable, to the FPS Partner around client initiatives, challenges and objectives.
• Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals.

Education and Experience

•    High School Diploma, 2- or 4-year degree preferred
• Or 2-3 years professional experience in office environment
• 1-3 years' experience in a customer service professional role
• Automotive industry experience highly desired

Knowledge and Competencies

• MS Office – proficient in the following
• Excel – ability to add data to cells, use SUM function, sort data
• Word – ability to create documents
• Excellent written and oral communication skills
• Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients
• Ability to focus on details
• Strong work ethic
• Comfortable working in a fast paced organization, able to shift to different priorities
• Ability to work independently and function within a team environment
• Demonstrates initiative and problem solving ability
• Excellent customer service skills
• Critical thinking – ability to think through logical process flow and identify opportunities for improvement
• Ability to come to office and perform work, on regularly scheduled days/hours