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Hace 7 días
Customer Service Manager
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Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Job Summary and Scope:
As Customer Service Center Manager, your role is focused on delivering exceptional, best-in-class customer experiences to our customers. You will be responsible for managing the customer service department, composed of local customer service specialists and national/international account managers. You will need to have an understanding of business and customer needs, develop strategies to address those needs, and implement processes to enhance customer satisfaction, loyalty, and overall brand perception to drive revenue growth.
Job Responsibilities:.
· Lead and manage a team of customer service and account management professionals, including hiring, training, and performance management. Foster a culture of customer-centricity, collaboration, and continuous improvement.
Qualifications / Knowledge & Experience:
ID: 19269905