Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE
Located in Mexico, our Global Business Service center is supporting the HR related activities in Latin America and North America. The main objective of this position is to ensure high quality, punctual service delivery and foreseen for process improvements and simplifications.
Support the HR Systems & Contact Center processes for employee's personal development within the HR Tools and Systems and act as 1st escalation level for process execution
Continuously identify potential and self-initiatively improving the existing processes
Participate in global initiatives and project related to HRSystems & Contact Center
Work directly with managers, and other HR employees
High oriented to analyze information details for a proper procedure
Assess the root cause of problems and inform employees of measures to resolve the problems (remote support)
This position requires follow-up (ticket) with employees to ensure completion of tasks within specified performance parameters (SLA's).
YOUR SKILLS
Advanced Conversational English
High Customer Service Oriented
Bachelor's degree
Intermediate Excel (dinamic tables)
Problem solver
Intermediate Microsoft package knowledge
Desirable HRSystem knowledge: SAP,CRM,Cornerstone
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.