Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller's request.
Responsibilities
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
Create and maintain record of daily contacts ticketing system.
Required skills and qualifications
Experience working in a call center or customer-support role (desirable)
Strong active-listening and verbal-communication skills
Ability to multitask and manage time effectively
Willingness to learn fast IT support
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.