Proactively resolve issues to ensure customer satisfaction and operational efficiency.
Communicate clearly and effectively with customers to understand and address their needs and concerns.
Coordinate with internal teams to ensure accurate and timely deliveries for customers.
Diligently follow up on customer orders and requests to keep them informed and satisfied.
Client Details
International company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.
Description
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information, troubleshoot issues, and ensure customer satisfaction.
Collaborate with other departments to resolve complex issues.
Document interactions and update records.
Identify trends and provide feedback for improvement.
Follow up with customers and adhere to company policies with empathy and patience.
Profile
Advanced English
+3 years in customer service
Attention to detail
Organizational skills
Data entry and computer proficiency
Knowledge of SAP, Oracle, or Power BI
Effective communication skills
Job Offer
Competitive pay
Above Law benefits
Career path
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