Bilingual Technical Support Analyst

ESSENTIAL DUTIES & RESPONSIBILITIES:

·Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact

·Answer all calls, emails, and live chat requests from customers who have questions regarding features or have issues relating to the app, their account, or just general inquiries

·Become a Fleet Complete knowledge base, you will know the product inside and out

·Represent Fleet Complete in a positive and professional manner

·Update Zendesk cases with all appropriate information pertaining to your customer interactions

·Customer retention through relationship building

All applicants should have flexibility to work and amend their

schedules as needed.

REQUIREMENTS & EXPERIENCE:

·Bilingual in English and Spanish is required.

·Minimum of 1 year in customer support and administration in tech/software support role (Omnitracs, YASC, Teleperformance, etc)

·Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently

·Excellent communication skills with the ability to articulate technical issues

·Experience creating and maintaining customer relationships

·Team player with a positive attitude and the drive to go above and beyond to achieve success

·Experience in customer service (support or sales)

·Manage multiple projects simultaneously and prioritize accordingly

·Zendesk experience is an asset

·Education/ academic experience in IT and Computer Science would be an added bonus

Self-motivated with the ability to work independently

BASE SALARY:

$17,000 (GROSS SALARY)

Hybrid contract

Food Vauchers (Monthly) 7% of your salary.

Economic support for the payment of home energy and internet bills (Monthly)

New Laptop, Computer Monitor, Headset.