Hace 4 sem
Complaint Intake Specialist
$32,000 - $40,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Vales de despensa
- Fondo de ahorro
Descripción
About Teleflex Incorporated
Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people's lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference.
Latin America - The Latin America Region of Teleflex is headquartered in Morrisville, North Carolina, and supports our customers, distributors, sales managers and specialists in Mexico, Brazil, Colombia, Chile, Argentina and Puerto Rico. The Latin America Region sells a broad spectrum of medical devices and related products in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care. As Teleflex grows and expands its portfolio, we will continue to grow our presence in Latin America. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients' lives.
Position Summary
The Complaint Intake Specialist will be working within the Complaint Intake & Reporting team to accurately document customer reported product complaints and to review complaint details to ensure all relevant information has been received to determine reportability based on the regulatory requirements. Will complete initial reporting decisions based on regulatory requirements, risk documentation and supporting procedures as weell as seek and document relevant additional information to facilitate sample return in line with the complaint intake process.
Principal Responsibilities
- Receive, review and accurately document and process product complaints in line with regulatory and internal requirements.
- Uses excellent communication skills when contacting the customer to follow up on a complaint in order to gather additional information and obtain device returns.
- Support the sales and investigation teams with complaint related customer communications.
- Document all relevant information in the complaint management system to ensure internal and external regulatory requirements are fulfilled.
- Support Adverse Event Reporting Regulatory Requirements.
- Draft customer letters as required.
- Monitor/triage customer complaints and provide immediate escalation as required.
- Support Customer Service in the issuance of credits and replacements.
- Support other activities in the post-market surveillance system as it develops including audits.
- Work to meet team KPI's Department Metrics and other QA/RA goals and objectives.
- Support process improvement projects in the complaint intake and reporting function.
Education / Experience Requirements
- English proficiency is a Must - written and verbal skills.
- Science/Engineering degree or relevant qualification or experience in Medical Device industry.
- Minimum of 3 years working within complaints environment for the medical device industry.
- Experience with ERP systems such as SAP, Veeva, Trackwise, Pilgrim, etc.
- Knowledge of CFR 820/ISO 13458 requirements for complaint handling.
- Extensive capability in Microsoft Office.
Salary / Benefits
- Hybrid Position (Home Office + On Site) Office near Metrobus Napoles / Monday - Friday 8am to 5pm
- $32,000 to $40,000 MXN Monthly Base Salary
- Permanent Contract
- Superior Law Benefits
- 30 days Year End Bonus
- Medical Insurance
- Life Insurance
- 13% Saving Fund
- Grocery Vouchers
- Additional Benefits
Teleflex, Inc. is an affirmative action and equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the US and/or other countries.
© 2024 Teleflex Incorporated. All rights reserved.
ID: 19068100
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