The Application Analyst will work on business systems design, configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. The Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

• Responsible for business systems design and configuration, upgrades, and improvements for low complexity applications using established processes and procedures.

• Estimate and assess impact of requested changes to assigned business system and/or platform.

• Guide workflow design, configure and test system changes, and analyze technical issues.

• Develop new processes and procedures in partnership with leadership and business teams.

• Create and maintain technical documentation.

• Contribute to peer design and code reviews.

• Identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them.

• Create and maintain system documentation.

• Liaise with business systems stakeholders and software vendor's implementation staff to ensure alignment of business needs with the delivery of system changes.

• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.

• Help develop, document, and participate in trainings and work with end users.

• Troubleshoot problems and questions, and provide regular updates on status.

• Provide end-user production support for issues entered into issue tracking systems.

• Review the status of projects and issues with project leadership.

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.

• experience developing or configuring technology solutions, either in an application analyst or project delivery role.

• Demonstrated ability to understand and apply industry best practices.

• Strong computer skills to include internet navigation and email usage.

• Proficient in Microsoft Office programs.

• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Preferred Qualifications

• Experience configuring business systems software in a life science, healthcare, or related industry.

• Ability to architect and provide technical support of SAP systems and related environments such as Solution Manager and its functionality, SAP S/4, Transports management, System Copy and refresh, Interfaces.

• Understanding of SAP Security architecture and implementation methods.

• Working experience in S/4 HANA, SAP cloud Solutions, Fiori and Sailpoint.

• Experience of working in SoX complaint environment.

• Familiarity with continuous monitoring tools such as Solution Manager's Configuration Validation & System Recommendation or similar products.

• Ability to provide technical support to resolve basis and security issues, optimizing services and ensuring availability, performance & application security of critical business systems.