The role of this position will be focused on processing all operational requests for installation and telematics client' support. Additionally, he will be in charge of managing, coordinating and reporting the installation of telematics for electric chargers.

• Coordinating and reporting telematic installation volume on a monthly basis (Resser, GEOTAB, Risk Enhancer, EV's).
• Follow-up on suppliers and clients' requests.
• Billing/AP(Account payables) - create and report billing detail records
• Ticket tracking (Follow-Up escalations)
• Follow-up to disconnections or technical issues with the devices

Requirements:

• Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience required.
• At least 3 years of experience in Customer Service, Project Manager and Telematic' s services
• Proficient SQL skills and some familiarity with coding languages
• Knowledge of the automotive industry and basic automotive technical knowledge
• Fluent English: +80% (conversation, reading and speaking)
• Experience working with Key Performance Indicators to drive business value. Aligned to accomplish Element's goals.
• Customer service experience (confirmed).
• Experience with troubleshooting technical issues.
• Critical urgency mindset
• Knowledge analyzing large amounts of data and identifying trends.
• Strong data & analytical skills with the ability to solve technical problems.
• Highly organized and able to manage multiple tasks simultaneously.
• Communication and relationship management skills.
• Teamwork, cooperation, and proactive mindset
• Preferred technical competence using GEOTAB or telematics systems.