About our client: TickPick is an online ticket marketplace where fans can buy and sell tickets for various live events, such as concerts, sports games, and theater performances.

Job Description: We're looking for a Costumer Care Associate to handle inquiries from buyers and sellers while ensuring efficient order fulfillment. The ideal candidate must have experience in customer service, sales, or client relations.

Key Responsibilities:

• Address customer and seller inquiries via email and phone promptly and professionally.
• Process refunds or credits for customers and manage withheld payments for sellers.
• Ensure all pending orders are completed efficiently.
• Identify areas for operational improvements and suggest possible solutions.
• Handle escalations from customers and sellers effectively.

?Requirements:

• At least 1 year of experience in customer service, sales, or client relations.
• Advanced english is a must
• Abailability to work from Monday to Saturday (2 days off: Sunday and one week day)
• Proficiency in: Zendesk (or similar platforms), live event ticketing software and G-Suite.
• Comfortable with technology and digital tools.
• Strong multitasking abilities.