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Hace 3 sem
CX Manager, Buying Experience
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Sobre el empleo
Detalles
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Tiempo completoEspacio de trabajo:
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ABOUT THE OPPORTUNITY…
Are you a Customer Experience leader skilled in VoC research and translating insights into programs that improve customer experience and lead to expanded relationships with customers? If yes, Iron Mountain is looking for you to be an important part of our company fulfilling its growth strategy, which rests on winning new types of customers and expanding our relationships with existing ones. This position is a key member of the Global CX Center of Excellence, creating CX strategies and managing research programs that deliver positive impact for our customers. The CX Manager, Buying Experience serves as a consultant and advisor to the Iron Mountain sales and marketing teams, partnering with leadership to execute research programs that increase new solution cross-sell and other outcomes. The CX Manager for Buying Experience leads the execution of win/loss programs - managing research initiatives, synthesizing insights into business recommendations, and facilitating improvement workstreams. This person will have strong interpersonal and project management skills and be able to interface effectively with functional leaders.
RESPONSIBILITIES…
SKILLS & REQUIREMENTS…
WHAT'S IN IT FOR YOU?
? Be part of an ever evolving global organization focused on transformation
? Have a support system where you have a safe place to voice your opinion and share feedback
? Open space to be creative, strategize, brainstorm, and plan for the future success of IRM
? Global connectivity to learn from 27,000+ teammates across 63 countries
? Be part of a winning team who embrace diversity, inclusion, and our differences
ID: 19106450