Job Summary

The Network Services Technician is responsible for the design, installation, security, configuration, and maintenance of our network infrastructure. You will be responsible for both day-to-today responsibilities and full implementation projects.

Duties and responsibilities

Network Hardware and Administration

· In-scope equipment includes, but is not limited to the following:

o Switches

o Routers

o Firewalls

o Wireless access points and wireless bridges

o Power distribution and UPS units

· Develop and recommend appropriate network hardware solutions as necessary for each request. This may require direct contact with vendors and analysts.

· Assemble, install, and configure network hardware as per standards and industry norms

· Diagnose issues and work with the vendor support team for replacements. In cases where no maintenance is available the team member may have to replace individual hardware components.

· Configure or troubleshoot VLANs, DNS, DHCP, routing

· Configure or troubleshoot firewall rules

· Install network cabling as required

· Monitor LAN and WAN connections for uptime and performance

· Create and maintain documentation

· Implement and maintain network security as per industry standards

End Point Networking Support

· In-scope equipment includes, but is not limited to the following:

o Workstations and associated peripherals (Windows, Mac OS)

o Laptops and associated peripherals (Windows, Mac OS)

o Tablets (Windows, Android, and iOS)

o Mobile phones (iOS, Android)

o Printers (laser, MFP, label)

o RF barcode scanners

o VOIP Phones

o Computer Controlled Manufacturing Equipment and IOT devices

· Work with hardware support vendors for problem resolution and escalation

· Create workarounds to problems and initiate recovery procedures

Second Level Support and IT Operations Team Support

· Install and configure operating systems or software applications as per specifications and industry standards, including large-scale deployments of software to client systems

· Provide timely remote and on-site support for client hardware and supported software, including diagnosing issues or performing new installations

· Additional duties as required

Qualifications

This position requires fluency in English and experience in the areas of network and client hardware and software administration.

Qualifications include, but are not limited to:

· English language fluency in written and verbal communication with a high level of comprehension

· 3+ years experience with network hardware including: switches, routers, access points, firewalls in a corporate environment spanning multiple sites and countries

· 3+ years experience with client hardware including: workstations, laptops, mobile devices, RF barcode scanners, VOIP phones

· Experience in network operations and implementation and good understanding of LAN, WAN and firewall management methodologies

· Cisco CCNA/CCNE or equivalent certifications and/or training

Working conditions

· Required to be onsite for all working hours (Work from home is not possible)

· Limited overtime as required to meet deadlines and support production impacting outages

· Participation in On Call schedule requiring overnight availability