NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team.

Location: Mexico Remote.

We are looking for people with experience in technical support & troubleshooting, Service Desk, Help Desk. We can consider experience in companies like: Teletech, Teleperformance, Wipro, etcetera.

Activities

· General L1 support for hardware and MS Office packages

· Advance technical support for in-house applications and developments

· Answer technical support calls providing and escalating to other support groups

· Provide support based on email generated requests or reports

· Document troubleshooting steps and detailed description of the customer incidents and requests

· Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:

· Availability to work 45 hours per week

· Availability to roll schedules

· Advanced English

· Liking to work in IT Environment

We Offer:

· Negotiable salary

· Grocery Tickets - 12% of base salary

· Saving funds - 12% of base salary

· 30 days of Christmas bonus

· 12 days of vacations

· 50% Vacation bonus

· 5 personal days per year

· Medical insurance (You and your family)

· Life insurance

· Opportunity to grow in the company

This is a remote position. You can work from your home.

Please apply if you are interested & we will call you ASAP.

Lic. Salvador Velasco.