LOCATION: Guadalajara

REPORTS TO: Customer Services Associate Manager

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Core Responsibilities:

Assisting Customers:

• Provide support and assistance to internal and external customers through processes within the customer service area.
• Serve as a communication channel between the Customer Service function and other operational teams at Ingredion (across different countries).

Data Analysis and Reporting:

• Assist with analysis and reporting activities as needed for the customer service operation.
• Assist with month-end closing activities and metrics.

Continuous Improvement:

• Support the implementation of initiatives, projects, and continuous improvement efforts.
• Proactively identify problems and contribute to organizational initiatives for improvement.

Problem Solving and Teamwork:

• Participate in group problem-solving and teamwork activities.
• Collaborate with team members on specific projects or tasks.

Operational Process Analysis:

• Utilize the internship to critically analyze operational processes and recommend actions for improvement.

Qualified candidates will have:

Education:

• Currently pursuing a bachelor's degree or equivalent in a related field (e.g., Business, Engineering, etc.). Students in their final years of study are also eligible.
• An affinity for technology and process improvement is desirable.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with Microsoft 365 tools such as Power Automate, Power BI, and Power Apps.

Soft Skills and Attitude:

• Service Orientation: A customer-centric mindset and willingness to assist clients effectively.
• Teamwork: Ability to collaborate with colleagues and contribute to team goals.
• Adaptability: Willingness to embrace change and learn new processes.
• Problem-Solving: A proactive approach to identifying and resolving issues.
• Technology Enthusiasm: A genuine interest in technology and its role in process improvement.

Language Proficiency:

• Basic to intermediate proficiency in both written and spoken English is required. This will facilitate communication with international clients and colleagues.

We bring the potential of people, nature, and technology together to make life better.

That's our purpose. We are all IN to make life better!

Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people's lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business.

If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion:

The chance to make a difference

No matter where you work in the company, you'll have an opportunity to make life better... for our colleagues, customers, communities, and the world.

Passionate people, motivated to excel

Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner's Mindset.

A warm, welcoming environment

At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.

A place where you can grow personally and professionally

We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.

An environment that enables innovation and collaboration

We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.

As a Customer Services Intern, you will play a crucial role in ensuring exceptional customer experiences to our internal and external clients. Your responsibilities will span across order management, problem resolution, and process improvement. If you thrive in a dynamic environment where collaboration and continuous enhancement are valued, this position offers an exciting opportunity to contribute to our LATAM customer service operations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:
No