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Field service engineer - Ingeniero de Soporte
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
Descripción
Day to Day Support:
Break/fix support for all devices - Hardware [PC's, Phones, iPads], Software (COTS, Apps) and Network.
Provide remote support for executives travelling and be flexible with support hours
Provide support for global executives visiting the facility
Provide support for off-site key Executive Meetings when required.
Provide primary contact responsible for all Video Conferencing devices/units
Software/Hardware upgrades
Testing of new devices
Support for all Executive meetings - both internal and external
Assist in troubleshooting and escalation of issues
Proactive support:
“Floor walking” service – IT support staff will visit users on regular basis to understand their IT needs
Pro-active alerts and high transparency on relevant IT matters and problem resolution status/result
Conference room checks of Key Board rooms
Device/Equipment maintenance and upgrade
Required Skills / Qualifications:
·Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
·Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
·Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
·Strong desktop support knowledge including hardware, software, and networking concepts •
·Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
·Good knowledge of MAC OS, IPAD and Android devices
·Knowledge in windows Image build process and SCCM deployments
·Basic understanding of Audio/Video equipment and conference room setup
·User account creation for Active Directory, Exchange Mailboxes, Distribution lists
·Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
·Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld – Blackberry, Android & IOS support knowledge
·Strong Customer service skills
·Strong written and verbal communication skills
·Excellent communication and conversation skills (Verbal and Written)
·Good documentation skills
·Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
·Should have a great customer handling skills
Language: Advanced English
Location:
Santa Catarina, Nuevo Léon.
Working model:
In Office from day 1 only /No Remote Work
We offer:
????? Life insurance.
?? Major Medical Expenses Insurance
?? Minor Medical Expense Insurance.
??Savings Fund (up to MXN$4,300 monthly)
?? Food vouchers (up to MXN$3,300 monthly)
??30 days' Xmas bonus
?? ??? 12 days of vacation in the first year
ID: 19370802