Cybolt is a forward-thinking cybersecurity company dedicated to making cyberspace a safer place for people and businesses.

IT Help Desk

At Cybolt, we strive to provide exceptional technical support and assistance to our clients, ensuring seamless operation of their IT systems. As a member of our Service Desk team, your primary objective will be to deliver prompt and effective solutions to customer inquiries and technical issues. You will play a crucial role in managing and resolving support tickets, maintaining clear communication with clients throughout the process. By delivering reliable support and demonstrating a commitment to customer satisfaction, you will contribute to enhancing the overall efficiency and performance of our IT services.

Key Responsibilities:

·      Handle and log technical support requests from users via multiple communication channels such as phone, email, and ticketing system.

·      Diagnose and resolve hardware, software, and network technical issues efficiently, applying established procedures.

·      Provide guidance and assistance to users in troubleshooting common problems and proper use of available technological resources.

·      Escalate complex issues to level 2 support team or technical specialists as necessary, ensuring quick and effective resolution.

·      Maintain accurate and comprehensive records of all user interactions, including applied solutions and response times.

Skills:

·      Analytical mindset with the ability to consolidate information into actionable insights and tangible results

·      Highly organized and results-oriented, with a strong attention to detail

·      Excellent verbal and written communication skills (i.e., structured, concise, impactful) in English and Spanish

·      Capacity to work and thrive in a growing, fast-paced, entrepreneurial organization with a collaborative environment

 Qualifications:

·      Bachelor's degree in Computer Science, Systems Engineering, or related field.

·      3-5 years experience in a technical support role, preferably in a Help Desk or Service Desk environment.

·      Strong knowledge of Windows operating systems and productivity software packages such as Microsoft Office.

·      Exceptional verbal and written communication skills in English and Spanish, with the ability to explain technical concepts clearly and concisely.

·      Technical certifications such as ITIL Foundation, or similar will be positively considered.

Benefits:

·      Competitive salary.

·      Hours: Monday to Friday

·      -Free access to online training tools

·      -Team building and celebrations

·      -SGMM, SV, etc

Cybolt values diversity and encourages candidates of all backgrounds to apply, including those that continue to be underrepresented within the technology sector. We are an equal opportunity employer.