Infotree Global Solutions is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experience.

We pride ourselves on our high level of customer service and repeat customers. Attention to customer service and innovative solutions in Human Resources, Engineering and IT has helped us to achieve an average yearly growth of over 100% since our founding.

Infotree Global Solutions is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experien

We Are Looking For: Customer Success Manager (experience in airline sales and marketing)

KNOWLEDGE, SKILLS & EXPERIENCE:

Degree-level education.

At least 5 years commercial experience in airline sales and marketing, GDS and Internet distribution sectors. Airline sales preferable.

Proven track record of successful customer relationship management and customer service.

Experience in direct responsibility for operational support

Numerate, comfortable making data-driven decisions and commercially astute.

Fluent written and spoken English, additional languages an advantage.

MAIN RESPONSIBILITIES:

Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.

Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.

Maintain excellent relationships with key, high-ranking individuals within the customer organization.

Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.

Develop a working knowledge of air partner pricing and contract terms to address airline billing queries.

Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.

Collaborate with agency and operator teams to develop an understanding of local market requirements and challenges.

Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.

WE OFFER:

• Monthly Salary 100% Payroll (Mexican pesos)

• Health Insurance Coverage: (Includes Dependants (Wife, Husband, Sons, and Daughters.)

• Life Insurance coverage

• Annual Bonus

• PTO Additional: (Sickness days & Birthday Absense)

• Christmas bonus: (30 days) Payment December the 10th

• Vacation premium (paid annually in August) of 50% of vacation eligibility. New hires in Mexico receive 12 days of vacation/year.

• Holidays Mexico: 8 Mx Holidays + 13 Special Holidays = 21 Holydays (100% Paid)

• Food/supermarket coupons which get loaded on to a debit-type of card – maximum amount of 2688.60 MXN/month

• Restaurant coupons which get loaded on to a debit-type of card – maximum amount of 2150.88 MXN/month

• Dental & Visual care

• Savings fund – company contributes maximum of 13% of salary to the employee's saving fund. Employee also contributes 13% of salary to the fund.

Interested? We'd love for you to get in touch!